If you’re looking to grow your business and improve your company’s bottom-line, you’ve probably tried it all. You may be working around the clock, or building your website. Or, you could be writing your business blog or filing your quarterly taxes – all while juggling clients and doing your ‘day job.’ While these do-it-all tactics work, they can also have diminishing returns. Think about it: if you and your best employees spend so much time on these tasks, what’s slipping through the cracks?
Are customers getting the focused support and attention they deserve? Are new deals slipping away? If you’re scratching your head, it may be time to look into outsourcing. Finding the right outside expert to manage some of these critical back-office tasks, can free up your core team to do what they do best. Let’s explore further.
- Bring down costs – Analysts have run the numbers again and again. Hiring freelancers or specialized teams for back-office support can cut personnel costs dramatically, especially compared to hiring full-time employees. A study by the Center for American Progress estimates that for high-level positions that require advanced education, the costs of bringing on a full-time employee can be 213% of the person’s annual salary. So if you need a mobile app developer, and their pay is $90,000, the actual cost of hiring them is around $191,000. (Source: Center for American Progress). Instead of going this route, bringing on a contractor or smaller company can save you money on benefits and taxes, and you can negotiate rates.
- Get more productive and stay hyper-focused on revenue – When employees can block out distractions and concentrate on the job at hand, your business will change for the better. Minimizing time on non-productive tasks means your internal team can devote more energy to other areas of the company. The results will show in increased sales, enhanced service, and ultimately, a bigger bottom line.
- Making customers happier – Customers are getting smarter and more demanding when it comes to service. They know what they want, and if service levels aren’t met, there are no second chances. Especially in a commoditized business such as UCaaS or other IT services, a strong customer service offering can be a differentiator. Not only that, customers tend to do more business with the companies that are easiest to work with – and they’re willing to pay top dollar for it. Bringing on an outside partner to manage customer service and support can boost customer service capabilities, without adding overhead. The result is happier customers who choose your company’s products and services again and again. Also, by relying on a team of customer service specialists, even smaller organizations can have a global presence, with 24/7 support options.
Join the club
At a time when the competition is heating up, and we’re in the age of social media, analytics, cloud computing, AI, and more, companies need an edge. Outsourcing is giving companies that edge and helping teams- lower costs, achieve higher productivity, and stay focused on revenue generation and innovation. That’s probably why 57% of companies in the United States have increased their use of outsourcing in recent years. (Source: Brandon Gaille). Make your move and help keep your core staff on track and productive doing what they do best.