We’ve heard it again and again: the ‘customer experience’ (CX) is the new battlefield for earning and keeping customers in nearly all industries. Studies show that 86% of buyers are willing to pay more for great customer experience, opening up a huge opportunity for businesses. (Source: PWC). So whether you’re a large organization, a start-up, Read more about Is the ‘Customer Experience’ a Top Priority for 2020? Now it Can Be With Outsourcing![…]