How Does the Coronavirus Impact Outsourcing?

If you’re wondering how the coronavirus may impact outsourcing strategies, you’re not alone. The events of the past several months have far-reaching impacts on many areas of outsourcing, including IT service delivery processes. This is especially true as service providers look for the right balance between keeping some employees working from home, and sending some Read more about How Does the Coronavirus Impact Outsourcing?[…]

Is the ‘Customer Experience’ a Top Priority for 2020? Now it Can Be With Outsourcing!

We’ve heard it again and again: the ‘customer experience’ (CX) is the new battlefield for earning and keeping customers in nearly all industries. Studies show that 86% of buyers are willing to pay more for great customer experience, opening up a huge opportunity for businesses. (Source: PWC). So whether you’re a large organization, a start-up, Read more about Is the ‘Customer Experience’ a Top Priority for 2020? Now it Can Be With Outsourcing![…]